18-47 Segment 2: Open Offices

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Companies instituting open offices without walls often claim they improve collaboration and interaction. Studies now show that the opposite is true—that workers put on headphones and interact via email rather than in person in order to shut out distractions and stress. Experts discuss.


  • Dr. Ethan Bernstein, Associate Professor of Leadership and Organizational Behavior, Harvard Business School
  • Ashley Dunn, Director of Workplace, Dyer Brown Architects, Boston

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